Privacy Policy

Last Updated: 31 July 2026

Introduction

Welcome to ByteDC Solutions Co., Ltd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website. By accessing our site, you agree to this policy.

Data We Collect

Personal Information: Name, email address, phone number, payment details (if applicable), and other identifiers you voluntarily provide.
Non-Personal Information: Browser type, IP address, device information, cookies, and usage data (e.g., pages visited).

How We Use Your Data

We use your information to:

Provide and improve our services.
Process transactions.
Communicate with you (e.g., newsletters, updates).
Analyze website traffic and user behavior.
Comply with legal obligations.

We do not sell your personal data. We may share it with:

Service Providers: Third parties (e.g., payment processors, hosting providers) who assist in operating our website.
Legal Requirements: If required by law or to protect our rights.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your data.
Opt out of marketing communications.
Withdraw consent (where applicable).

Cookies

We use cookies to enhance user experience. You can disable cookies via your browser settings, but this may affect site functionality.

Data Security

We implement industry-standard measures to protect your data. However, no online transmission is 100% secure.

International Transfers

Data may be transferred to and processed in countries outside your residence. We ensure adequate safeguards are in place.

Children’s Privacy

Our website is not intended for users under 16 years old. We do not knowingly collect data from minors.

Billing, Payment, and Refund Information

This section explains what we collect and how we use it when you place an order, pay for a service, or ask us to cancel an order or request a refund under our Cancellation and Refund Policy.

What We Collect

Your name and the name of your organization
Billing address and tax or registration details where required
Order and invoice numbers, purchase dates, and payment amounts
Payment method details, handled through our payment providers
The reason given for a cancellation or refund request
Any supporting documentation sent with that request
Records of correspondence about billing

Why We Use It

We use this information to:

Verify that an order, payment, or refund request is genuine
Assess whether a cancellation or refund request meets the conditions in our Cancellation and Refund Policy
Process approved refunds back to the original payment method
Detect and prevent duplicate payments, payment processing errors, and fraudulent or unauthorized transactions
Meet our accounting, tax, and regulatory obligations

We share billing information only with the parties who need it to complete the transaction:

Payment processors and banks, to take payment and return approved refunds
Third-party licensors, where a service ordered depends on their software or platform
Accountants, auditors, and regulators, where we are required to disclose records

We do not sell billing information, and we do not share it for advertising purposes.

How Long We Keep It

We keep invoices, payment confirmations, and refund records for as long as required by Cambodian accounting and tax law, and for as long as needed to resolve any dispute connected to a transaction. Cancellation and refund request records are kept for the same period so that we have a complete history of the decisions made on an account.