Terms of Service

Acceptance of Terms

By accessing or using ByteDC, you agree to comply with these Terms of Service. If you disagree, do not use the site.

User Responsibilities

Provide accurate information when creating an account.
Do not misuse the website (e.g., hacking, spamming).
Comply with all applicable laws.

Intellectual Property

All content (text, images, logos) on this site is owned by ByteDC or licensors. Unauthorized use is prohibited.

Disclaimers

The website is provided “as is” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.

Limitation of Liability

ByteDC is not liable for:

Indirect, incidental, or consequential damages.
Errors or omissions in content.

Indemnification

You agree to indemnify us against claims arising from your misuse of the site.

Termination

We reserve the right to suspend or terminate access for violations of these terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in Cambodia, unless otherwise required by applicable law.

Cancellation and Refund Policy

This Cancellation and Refund Policy (“Policy”) forms part of these Terms of Service governing the use of our products and services. By purchasing or using our products or services, the Customer agrees to be bound by this Policy.

Definitions

For the purpose of this Policy:

Company refers to ByteDC Solutions Co., Ltd, the service provider.
Customer refers to any individual or organization purchasing products or services from the Company.
Services refer to all products, subscriptions, support, or professional services offered by the Company.
Order refers to a confirmed purchase made by the Customer.

Order Cancellation

Cancellation before service delivery. Customers may request to cancel an order before the service has commenced or before the product has been delivered. The Company reserves the right to approve or reject any cancellation request based on the status of the order.

Cancellation after service delivery. Once the service has been activated, delivered, or substantially performed, cancellation may not be permitted unless otherwise agreed in writing.

Company-initiated cancellation. The Company reserves the right to cancel any order due to:

Incorrect pricing
Unavailability of products or services
Fraudulent or unauthorized transactions
Violation of the Company’s Terms and Conditions
Circumstances beyond the Company’s reasonable control

Where payment has already been received, any approved refund will be processed in accordance with this Policy.

Refund Eligibility

Refunds may be granted under the following circumstances:

Duplicate payment
Payment processing error
Failure of the Company to deliver the agreed services
Cancellation approved by the Company before service delivery
Other exceptional circumstances approved by the Company

Refunds will not be granted for:

Change of mind after service activation
Services already rendered
Failure of the Customer to use the purchased service
Customer error during the ordering process
Violations of the Company’s Terms and Conditions

Refund Request Procedure

Customers requesting a refund should submit a written request including:

Customer name
Order or invoice number
Date of purchase
Reason for the refund request
Supporting documentation, where applicable

The Company may request additional information before processing the request.

Refund Processing

Approved refunds will normally be processed within 15–30 business days after approval.

Refunds will generally be made using the original payment method unless otherwise agreed.

Any applicable bank charges, transaction fees, taxes, or currency conversion costs may be deducted where permitted by applicable law.

Non-Refundable Charges

The following charges are generally non-refundable:

Installation fees
Configuration fees
Professional consulting services
Training fees
Administrative charges
Government taxes and regulatory fees
Third-party licensing fees

Subscription Services

For subscription-based services:

Customers may cancel future renewals by providing written notice before the next billing cycle.
Cancellation will stop future billing only.
Fees already paid for the current subscription period are generally non-refundable unless otherwise stated.

Force Majeure

The Company shall not be responsible for delays, interruptions, or inability to perform its obligations due to events beyond its reasonable control, including natural disasters, government actions, war, terrorism, labor disputes, pandemics, power failures, or internet outages.

Customer Responsibilities

Customers are responsible for:

Providing accurate billing information
Reviewing service descriptions before purchasing
Maintaining copies of invoices and payment confirmations
Contacting the Company promptly regarding billing concerns