Billing and Wallet
How billing and consumption work
How ByteDC calculates what you owe, where to find your invoices, and why deleting a resource stops the charges.
What this is
An explanation of how ByteDC works out what you owe. Read this before you order anything, because it explains why two customers running the same service can pay different amounts.
Before you start
Read Your wallet explained first. Billing draws against your wallet balance, so the two only make sense together.
The three numbers that matter
Every price you see in the portal breaks into three parts. The Kubernetes Starter plan is a useful worked example, because the portal shows all three:
Part | Starter plan example |
|---|---|
Subtotal, the service price itself | $29.00 |
VAT | $2.90 |
Total charged | $31.90 USD |
The price shown on a product card includes VAT. The plan card reads $31.9 per month including VAT, and the order breakdown shows how that figure is reached. Nothing is added later that you did not see on the card.
Screenshot needed: order summary showing subtotal, VAT and total.
How charges are calculated
Two things drive your monthly figure:
What you ordered. The plan you chose and how many of them. Quantity is set when you configure the service, so ordering two clusters costs twice one cluster.
What you consume while it runs. Some services also track live usage against a quota. Kubernetes, for example, shows CPU and memory consumption alongside your quota as your application runs.
Content pending: the full compute pricing summary, including the exact unit rates and how partial months are handled, is being supplied by the ByteDC platform team. Until it is confirmed, use the Pricing Calculator in the portal as the authoritative figure for any service you are about to order, and do not quote rates from anywhere else.
Where to find your paperwork
Everything lives under My Orders in the main sidebar. Three document types appear there:
Quotation. Generated when you configure a service and continue to quote. Valid for seven days. Costs nothing and commits you to nothing. Numbered in the form QUO-2026-00042.
Order. Created when you confirm a quotation. Numbered in the form ORD-2026-00089.
Proforma invoice. Issued when you confirm the order, and it is the document you pay against.
Every quotation can be viewed or printed from the order page, so your finance team can have the paperwork before any money moves.
Screenshot needed: My Orders list showing a quotation and a confirmed order.
Consumption stops when you delete the resource
This is the single most useful billing fact on the platform, so it is worth stating plainly.
While a resource exists, it consumes. When you delete it, consumption ends. A cluster you are no longer using but have left running is still drawing against your wallet.
Stopping work on something is not the same as deleting it. If you are finished, delete it. For Kubernetes specifically, see Deleting a cluster and stopping charges.
Estimating before you commit
Use the Pricing Calculator in the main sidebar. It lets you build the configuration you are considering and see the monthly figure before you generate a quotation, which means you can compare options without creating paperwork for each one.
Common problems
My bill is higher than the plan price. Check quantity first, because two of a thing costs twice as much. Then check My Orders for resources you forgot were running.
I generated a quotation but was never charged. Correct. A quotation is not an order. Nothing is charged until you confirm it and pay the proforma invoice.
My quotation expired before finance approved it. Quotations are valid for seven days. Generate a new one, because prices and configuration are re-confirmed at that point.
I deleted a resource but my balance still went down. Consumption up to the moment of deletion is still consumption. Deleting stops future charges, not charges already incurred.