Placing your first order, start to finish

What this is

The complete order flow on the ByteDC portal, from picking a service to having it running. This guide uses the Kubernetes Starter plan as the worked example, but every service in the portal follows the same five stages.

The five stages are: choose, configure, quote, confirm, pay. Nothing is charged until stage five.

Before you start

You need a verified account, and funds in your wallet to complete the final stage. You can go through stages one to three with a zero balance, so it is fine to price something up first and deposit later. See How to deposit funds.

Steps

Step 1. Choose the service

Open the product from the sidebar, or use Marketplace to browse the full catalogue. The product page lists the available plans as cards, each showing what the plan includes and the monthly price including VAT.

For Kubernetes there are three: Starter at $31.9 per month, Pro at $108.9 per month, and Enterprise which is priced by the sales team.

Screenshot needed: Kubernetes as a Services page with the three plan cards.

Step 2. Configure it

Choose Configure on the plan you want. The configuration panel shows:

• Plan spec. What you are getting, in this example a namespace on a shared control plane with RBAC and quota.

• Quantity. How many you want. Use the plus and minus controls, and note that quantity multiplies the price.

• What all plans include. For Kubernetes this is a managed control plane, Cilium CNI, auto-scaling and high availability etcd.

• The monthly total including VAT.

Screenshot needed: Configure panel with plan spec, quantity and monthly total.

Step 3. Continue to quote

Choose Continue to Quote. This creates a quotation in My Orders and charges you nothing.

Your quotation is valid for seven days. It gets a number in the form QUO-2026-00042, and it sits inside an order record numbered in the form ORD-2026-00089 with the status Quotation.

Screenshot needed: quotation page showing the quotation number, validity and item breakdown.

Step 4. Review or print it

The quotation page shows your items on the left and a summary on the right with subtotal, VAT and total. Use View / Print if your finance team needs the document before approving the spend.

This is the natural place to stop if you need an internal approval. The quotation waits in My Orders for seven days.

Step 5. Confirm the order

When you are ready, choose Confirm Order. This turns the quotation into a confirmed order and issues a proforma invoice.

Screenshot needed: confirmation dialog.

Step 6. Pay and get provisioned

Proceed to payment against the proforma invoice. Once payment is settled, ByteDC provisions the service.

Provisioning is not instant but it is quick. For Kubernetes the cluster shows a status of activating and then becomes available. See Creating your first cluster for what happens next on that specific service.

Screenshot needed: provisioned service in an active state.

What you should see when it works

Your order shows in My Orders with a confirmed status rather than Quotation. The service appears under its product page in an active state. Your wallet balance has reduced by the total on the invoice.

Common problems

The plan page says the service is not available on my account level. Some services are gated and need to be unlocked by the sales team. Use Contact Sales on that page. If you want to trial it first instead, see Requesting evaluation access.

Continue to Quote did nothing visible. It did work. The quotation was created in My Orders rather than on screen, so open My Orders to find it.

My quotation expired. Quotations last seven days. Configure the service again and generate a new one.

I confirmed the order but the service has not appeared. Confirming issues the invoice. The service is provisioned after payment settles, not at the moment of confirmation.

I want to change the quantity after quoting. Generate a new quotation with the quantity you want. The old one expires by itself after seven days.